Collections Handler

Red Recruitment is recruiting a Collections Agent in Banbury to join our client, a premier contact centre outsourcing business, dedicated to delivering exceptional service to their clients.

They are looking for a Collections Handler to join their team on a temporary basis. The hourly rate is £12.21 per hour and is an immediate start.

The role is fully remote.

Benefits and Package for a Collections Handler:

Salary: £12.21 per hour
Hours: Shift Patterns between Operational Hours of Monday – Friday 9am – 8pm and Weekends 9am – 5pm
Contract Type: Temporary
Location: Fully Remote
Start date: ASAP
Training and Development Opportunities

Key Responsibilities of a Collections Handler:

Handling and resolving customer queries across multiple channels, including telephony and webchat, ensuring first contact resolution
Making phone calls, sending emails, or utilising other communication methods to reach customers with past due accounts
Assessing customer account details to understand the delinquency status and identify potential collection strategies
Negotiating payment plans with customers to recover outstanding balances in a timely manner
Addressing customer concerns and resolving billing disputes when necessary

Key Skills and Experience of a Collections Handler:

Previous Collections or debt management experience
Experience working within financial services, collections or retail finance would be beneficial
Excellent communication skills as you will be speaking to a range of people
Having an empathetic approach is required due to the nature of the calls
You should have a passion for helping customers

If you are interested in this position and have the relevant skills and attributes required, please apply now!

Red Recruitment (Business)