Client Facing Service Manager – Insurance

Client Facing Service Manager- Insurance

We are recruiting for a Service Manager with strong Client Facing and SaaS experience to join one of our Insurance clients on a 12 month contract.

This role will be 80% client focused and it’s for one of our clients most critical SaaS products.

Inside IR35. Hybrid- 2 days a week in Reigate

Responsibilities:

Support the Service Management lead in designing, documenting, maintaining, and improving Service Management processes.
Work with internal teams to ensure end to end service delivery is being provided to all clients.
Build relationships with internal and external stakeholders.
Serve as an escalation point for client issues.
Work with Incident response teams to ensure service resolution.
Liaise and communicate with clients during major incidents.
Maintain, improve, and promote the Service Catalogue
Work on projects to ensure Service management processes are covered and documented.
Help to promote the Service Management function across functions.
Program planning and execution through engagement in defined quarterly planning aligned with functional team leads.
Definition and execution of future support strategy, Business Continuity Plans (BCP), and regulatory compliance

Experience:

Experience implementing service improvement plans
Proven experience working in a service management capacity for a market facing SaaS provider.
ITIL V3 or V4 qualification, and professional Understanding of ITIL framework
Proficiency in using service management software and tools (e.g., Service-Now, BMS, etc.)
Data driven, with the ability to create improvement programs from gathered data and measure and iterate for success.
A bachelor’s degree in business administration, Management, Information Technology, or a related field is valuable.
Insurance/ Financial sector experience

If this role is of interest to you or you would like to learn more, please apply now!

Carbon60, Lorien & SRG – The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.