Claims Operations Technician

About us

Avencia consulting is partnered with a leading specialty insurer who are looking to recruit a Claims Operations Technician in their London office.

The role

We deliver Claims operational services as well as Premium processing for outsourced MGA’s on behalf of the Company’s UK and Ireland Branch.

Working within Client Services to supply a proactive and flexible service whilst driving best practice and ensuring compliance with all company procedures. This includes meeting agreed service and data quality standards, both internal and external.

Key accountabilities

Validate and accurately enter data into company systems to enable precise reporting on the nature and financial impact of the claims portfolio
Monitor the claims portal system and liaise with the Technical claims team to action as appropriate to ensure portal compliance
Manage the receipt, registration, acknowledgment and allocation of claims notifications and other correspondence
Process claims payments, reserve adjustments, and other financial movements in accordance with internal standards and authorisation levels using multiple internal and external systems
Receive policy, premium and claim bordereaux from providers and process in accordance to company guidelines.
Captive and funded recovery management. Identify and apply protocols to report and recover for all accounts requiring company funding
Reconciliations of claim and premium movements
Reconciliation of claim payments and reserves on multinational inter-company accounts
Cashflow management of large payments and outsourced escrow funds
Distribution of monthly MI reports and liaising with other business units and external providers to resolve queries as necessary
Support other business units and external providers in collating, monitoring, reviewing and finalising Credit Agreement settlements in a timely manner.
Creating and updating operational process manuals and other procedure documentation
Assist with the documentation, maintenance and monitoring of compliance and governance initiatives
Support the Technical claims teams to review SLA compliance and internal and external audit requirements
Actively participate in projects or other initiatives designed to improve the effectiveness and efficiency of the claims operations team
Undertake any other tasks as requested by the Claims Operations Manager in order that the team achieves its objectives
Support in keeping intranet and website up to date
Produce regular and ad hoc operations and KPI reports, extracting data from internal systems

Skills & experience

Experience in a claims, operational or administration role within insurance
Good understanding of insurance and the terminologies used
Accuracy and attention to detail
Competent user of Excel & Word
Good communication (written and oral) and interpersonal skills; comfortable with phone & face to face discussions with underwriters & other technical colleagues
Able to organise own workload effectively to meet service standards
Deadline focused; able to work under pressure to meet tight deadlines
Good systems knowledge, experience of using systems to evaluate data
Good analytical and problem solving skills
Understanding of financial impact of technical data processed