Claims Administrator

Claims Administrator

Monday-Friday 9:00am-5:00pm (hybrid working)

Salary – £24,500 – £25,725

Bristol

We are looking to recruit a Claims Administrator within our TPA team, based in our Bristol office on a hybrid basis.

The role involves providing first class customer service to our customers, clients and colleagues, ensuring that all claims are pro-actively managed to conclusion; ensuring client specific service level criteria is met. You will also act as a point of contact for client / customer queries and owning issues through to their satisfactory conclusion.

Key Skills:

Excellent degree of knowledge of property related claims and principles
Excellent communication skills, both oral and written, including telephone manner
High degree of IT competency and literacy, with the ability to understand and operate internal bespoke systems quickly
Demonstrate personal and professional integrity and lead by example
Good organisation / time management skills
Ability to work and contribute positively as part of a team and in isolation
Ability to work accurately under pressure, adhering to deadlines and service standards
Ability to use your own initiative and have a positive / enthusiastic attitude
Attention to detail and accuracy of information
Minimum 2 years administration experience

The role involves:

To demonstrate a high level of technical quality and service delivery
To provide exceptional customer service at all times
To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact
To promote and support the TCF principles
To ensure adherence to contractual/Client SLA’s and KPI’s

The Package:

Competitive salary
Enhanced contributory pension
Performance related bonus
Flexible benefits
Enhanced family leave
Electric car scheme
Voluntary benefits schemes
Birthday holiday
Share purchase scheme with interest free loans

Hours of work:

Standard working week is 35 hours, Monday to Friday with flexibility to work from home / office.

Interested in knowing more?

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