Case Manager/Senior Case Manager – Personal Injury Australia

Case Manager/ Senior Case Manager – Sydney, Australia

2-4 YEAR EMPLOYER SPONSORSHIP VISA on offer for eligible applicants
Plus Relocation Assistance

Your new company
Our client is a leading Workers Compensation and Personal Injury Claims Management business in Sydney. Their goal is to help people get their lives back through ongoing support during their return-to-work journey. They continue to experience ongoing growth and now have over 2,800 dedicated employees across Australia.

Your new role
This position works in an environment where people are passionate about helping others, with a focus on service and support to all stakeholders to provide proactive, timely and effective management of support claims.

Case Management

Determine eligibility and accept/dispute liability with the ability to escalate as needed
Provide workers compensation advice to stakeholders such as workers, employers and providers
Undertake ongoing entitlement reviews in relation to weekly payments and medical expenses
Independently manage a portfolio of claims
Collaborate with Injury Management Specialists and Technical Specialists and other technical and support experts
Assist the worker and employer with the claim process and providing support in the completion of relevant documents to ensure timely access to required services to support return to work and injury recovery
Make decisions regarding the recovery and return to work process
Facilitate active participation of the injured worker and their employer in any return to work and recovery planning
Ensure case management is in accordance with legislation and compliance guidelines
Work in accordance with employer policies and procedures
Proactively proceed with appropriate case management to achieve the optimum outcome of early sustainable return to work for workers with reasonable claim costs
Performance Review
Reporting
Monthly Reports
Key accountabilities Responsibilities Review points
Ensure that all open claims are reviewed regularly and file reviews are maintained
Identify and contribute to processes and practices for continuous improvement opportunities

What you’ll need to succeed

Strong technical capabilities
2-3 years of Insurance experience within Personal Injury Claims, Medical Claims, Rehabilitation or Occupational Health Advice
Experience in creating solutions and problem-solving
Conflict resolution and negotiation experience
Relevant allied health, insurance or business qualification (desirable)

What you’ll get in return
2- 4 Year Employer Sponsored Visa plus relocation assistance for eligible applicantsSuperannuation of 11.5% (Pension Scheme)
Flexible working options available.
Flexible working options available.

What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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