Call Centre Operator

My client is a Global Leader in Commercial Payments. Specialising in payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Over 80 countries around the world operate and use our solutions for their payments.

About the role and what you’ll be doing

In this role, you will support the delivery of key business objectives by assisting in the day-to-day leadership of the team. You will be responsible for driving performance through consistent achievement of individual and team KPIs, while ensuring a high standard of service aligned with our customer-first approach.

About the role and what you’ll be doing

Key accountabilities

· Oversee and manage the 1link system to ensure operational accuracy and efficiency.

· Liaise with external service providers (e.g., garages) to communicate booking updates and resolve outstanding actions.

· Monitor and achieve daily performance targets and KPIs in line with departmental goals.

Skills and experience we’d like you to have

· Proven experience in a customer service or contact centre environment, with a strong commitment to service excellence.

· Excellent verbal communication skills and professional telephone manner