Administrative Assistant – Collections

Overview

Enterprise Mobility have an exciting opening for an Administrative Assistant – Collections to join the team at our European Head Office in Egham, Surrey.

As an Administrative Assistant / Collections Assistant you will play an active part in a small team that support our National Customers with their billing and payment processes. We are very customer focused and building long lasting relationships with our customers is crucial. You will need to have excellent communication skills and previous customer service experience as these will really help you succeed in the role. You will also need great attention to detail and enjoy problem solving to resolve queries.

Our processes are unique so we have a soft approach in chasing money and it is more administrative driven. You will work in a great team environment, where personal development & growth is actively encouraged.

Full training will be provided, and a structured career path is on offer. We have a strong promote from within culture, and 98% of our promotions last year were from internal employees! It’s up to you how fast you want to move but we’ll provide you with all the training and support you’ll need to make a difference, be a success and forge a future career within our global business.

In as little as nine months you could be promoted to a Coordinator and receive a pay rise. Then a short 6 months later be promoted again to a Senior Coordinator and receive a further pay rise.

Organization Overview:

We’re Enterprise Mobility. A family-owned, world-class portfolio of brands that includes household names such as Enterprise Rent-A-Car. With a $35 billion turnover and nearly 90,000 team members across 95 countries, we’ve grown from a pioneering idea over 65-years ago, to the global mobility leader we are today.

Enterprise Mobility is also still family-owned – our CEO Chrissy Taylor is the third generation of the Taylor family to run the company. This allows us to look forward even more confidently to the future, providing the stability we need to pursue the long-term good for our business, our employees and our customers, even in these challenging times.

Responsibilities

Regular contact with customers via emails and calls
Develop and maintain relationships with account contacts and various internal departments
Resolve customer queries and disputes related to invoices
Responsible for ensuring payment received as per agreements
Creation of excel reports & monthly statements

Qualifications

Excellent communication skills (verbal and written)
Analysis and problem solving skills
Knowledge of Microsoft Office products especially Excel
High attention to detail and the ability to organise your workload
Ability to work independently and as part of a team
Time management skills
Previous debt management experience advantageous but not essential

Additional Information

Please let us know about any accommodations you may need to participate in the recruitment process.

Hours

40hrs per week Mon-Fri: 8.00am to 5.00pm

Salary

£25,500 per annum (dependent on relevant experience) – we also have a performance-related bonus scheme!

Location

Enterprise House, Egham, Surrey, TW209FB
Flexible working – Minimum 3 days in the office per week, which may change depending on business need
Commutable via Public Transport

Benefits

Fun & friendly working environment
25 days paid holidays a year + public holidays
Life Assurance – 3 x Salary
Short Term Disability
Stakeholder Pension
Winning wardrobe vouchers at discounted rates
Free parking
Well-equipped and professional office facility
Our ‘promote from within policy’ means you can go as far as your talent will take you

How to Apply

We take great care in our recruitment process to find the ideal candidate. It’s not all about us, we want you to have the chance to find out what we’re all about.

The first step is our application form, which takes about 15 minutes to complete. As well as telling us lots about you, it helps us identify the kind of competencies that we look for in this role.
If your application is successful one of our Talent Acquisition team will be in contact to arrange a competency-based telephone interview.
Finally, you will be invited to attend an interview with the hiring manager and you have the chance to meet the team.
Please let us know about any accommodations you may need to participate in the recruitment process