Customer Support Coordinator

Customer Support Coordinator
Cannock (office based)
Permanent, full-time (35 hours per week) including some weekend work (2 weekends out of every 4)
£24,000 basic with potential to earn up to £30,000 including commission and bonuses

Join a fast-growing, client-focused team in a busy customer support environment. As a Customer Support Coordinator, you will manage inbound and outbound client communications via a busy helpline, support Account Managers, and ensure excellent service delivery.

This role offers excellent opportunities for development and career progression.

Benefits:

Potential to earn up to £30,000 through bonuses and commission
Full training and development with clear career progression
Supportive working environment
Healthy work-life balance
Birthday off
Key Responsibilities:

Support Account Managers with daily tasks and client communications
Handle client enquiries and gather key information for assessments
Provide clear overviews of available products and services
Collaborate with partner organisations and keep stakeholders informed
Offer expert advice on a wide range of customer enquiries
Ensure smooth communication between clients and internal teams
What We’re Looking For:

Outstanding customer service skills and a passion for helping people
Confident and professional telephone manner
Strong work ethic and eagerness to learn
Previous sales or customer service experience is a bonus
Ability to thrive in a busy, fast-paced environment