Call Centre Advisor

Customer Service Executive – Debt Management – Darlington DL1

£24,000 Bonus £30,000 OTE – No Sales!

25 days holiday plus bank holidays, free fresh fruit every day, and wicked company social events.

Top 100 UK Employer – Tailored Training – Amazing Culture & Benefits

Supportive, not salesy. Real impact, real growth! Get in touch with Demi @ Duval for more information.

Looking for a role where you can truly make a difference? Join one of the UK’s Top 100 Best Companies to Work For be part of a positive, supportive team in Darlington. With tailored training designed just for you, this is a role that supports growth and wellbeing!

Shifts: Monday to Friday: 8am–8pm, 2 weekends in 6 (WFH): 9am–1pm

What you’ll be doing:

You’ll be the calm, confident voice on the phone, helping customers navigate financial challenges with empathy and clarity. This is a no-sales role focused on listening, problem-solving, and creating real solutions!

Handle inbound calls with professionalism and compassion
Communicate clearly and confidently
Keep accurate records and use systems efficiently
Negotiate balanced outcomes for customers and the business
Share feedback to help the team grow and improve

What we’re looking for:

Experience in customer service or call centre environments
Confident, clear communicator with top listening skills
Empathetic, enthusiastic, and solution-focused
Quick thinker who adapts easily to change
Calm under pressure and great in a team

Demi @ Duval is recruiting – Apply today and get started ASAP.