Contact Centre Advisor

Reed Business Support, the UK’s leading specialist recruitment partner, is proud to be working with our client in Rochester to recruit an experienced Contact Centre Advisor. This is a fantastic opportunity to join a fast-paced and customer-focused environment where your communication skills and service mindset will be highly valued.

About the Role – Contact Centre Advisor

As a Contact Centre Advisor, you will be responsible for making outbound calls to customers, providing support, promoting services, and ensuring a positive customer experience. You’ll be part of a friendly and professional team, working collaboratively to meet service and performance goals.

Key Responsibilities:
Making outbound calls to existing and potential customers
Following up on enquiries and previous interactions
Promoting products and services in a clear and engaging manner
Accurately updating customer records and notes
Handling objections and resolving queries with professionalism
Achieving individual and team targets for customer satisfaction and engagement
What’s in it for You?
Competitive salary
25 days annual leave plus bank holidays
Company pension scheme
Health and wellbeing support
Career development and internal progression opportunities
Supportive and inclusive office culture
The Ideal Candidate – Contact Centre Advisor

To be successful in this role, you will need to:

Demonstrate experience gained in a similar contact centre or outbound customer service role
Have excellent communication and interpersonal skills
Be confident using IT systems and managing multiple tasks
Be located within a commutable distance to Rochester
Be available to work full-time from our office

If you’re passionate about customer service and thrive in a busy contact centre environment, apply now to become our next Contact Centre Advisor!