Customer Advisor

Our client has a vacancy for Customer Advisor to provide an important service to their customers. The hours of work are 35 per week, 7 hours per shift, 9am to 5pm, Monday to Friday, with an occasional Saturday requirement on a rotational basis. The role is hybrid working with a blend of office and remote working, typically 2 days in the office each week.

The role is offered as a temporary contract, initially expected to last 2 months.

The key purpose of the role is to manage customer contact (including calls, email and letters) in a polite, professional and appropriate manner ensuring that an accurate response is given in compliance with the operating procedures.

Successful applicants will need to ensure that in responding to requests by customers, data protection guidelines are strictly adhered to. They will also be required to log information accurately to a central database and carry out other additional administrative duties as required.

The successful candidate must:

Have experience of working in a role with telephone call handling

Excellent customer service skills

Excellent attention to detail with high levels of accuracy

Basic working knowledge of MS Office

Effective communication skills with excellent telephone manner

Excellent listening and questioning skills, with the ability to extract detailed and relevant information

Able to use own initiative and to work within defined procedures

Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.