Customer Service Manager

Customer Service Manager

Location: Morley, Leeds
Job Type: Full-time, 12-month contract

We are seeking an experienced and motivated Customer Service Manager for a 12-month maternity cover contract at our busy and fast-paced pallet network transport company. This role is an excellent opportunity for someone with strong leadership skills who thrives in a logistics or transport environment. There may be potential for further opportunities within the business post-contract.

Day-to-day of the role:

Lead and support a dedicated team of 7 Customer Service Advisors to ensure the delivery of exceptional service to our customers.
Manage team performance, set goals, and conduct regular performance reviews.
Handle escalated customer queries and complaints professionally and efficiently.
Collaborate with the transport team, warehouse team, and sales department to ensure smooth service delivery.
Analyse customer service metrics and report on team performance to upper management.
Drive continuous improvement in customer satisfaction and internal processes.

Required Skills & Qualifications:

Proven experience in a customer service leadership role, preferably within the transport/logistics sector.
Excellent communication, organisational, and problem-solving skills.
Ability to work under pressure in a fast-moving environment.
Strong IT skills and experience using CRM systems.
Positive, team-oriented approach with a can-do attitude.

Benefits:

Competitive salary package.
Opportunity to work in a dynamic and challenging environment.
Potential for permanent opportunities within the company post-contract.