Customer Support Advisor

As a Customer Support Advisor, you will play a vital role in delivering exceptional service to clients within the business services industry. This permanent position in Oxford involves managing customer queries and ensuring a seamless experience from start to finish.

Client Details

This small-sized company operates in the business services industry, providing tailored solutions to meet client needs. With a professional approach and a focus on quality, the organisation has established itself as a trusted partner in its field.

Description

Respond promptly and professionally to customer queries via email and phone.
Maintain accurate records of client interactions and update internal systems accordingly.
Assist customers with troubleshooting and resolving issues effectively.
Collaborate with internal teams to ensure timely resolution of client concerns.
Identify opportunities to improve customer support processes and contribute to their implementation.
Provide detailed product or service information to customers when required.
Ensure all customer interactions align with company policies and guidelines.
Support the team in achieving customer satisfaction targets and KPIs.

Profile

A successful Customer Support Advisor should have:

Previous experience in a customer service or support role within the business services industry.
Strong communication skills, both written and verbal, with attention to detail.
Proficiency in using customer relationship management (CRM) systems or similar tools.
A proactive attitude towards problem-solving and customer satisfaction.
The ability to multitask and manage time efficiently in a fast-paced environment.
A professional approach and a commitment to providing outstanding service.

Job Offer

The successful Customer Support Advisor will receive:

A competitive salary of approximately £25,000 to £26,000 per annum.
Opportunities for career development within the business services industry.
A supportive and collaborative working environment in Oxford.
Access to company benefits and resources.
A permanent role with stability and growth potential.

If you are passionate about customer service and are looking for a rewarding role as a Customer Support Advisor in Oxford, we encourage you to apply today!