Customer Service

Position: Membership Advisor (within property lettings)

Salary: c. £25,500 pa DOE

Contract: FTC – Maternity Cover – Dec 2025 – 6 Months

Location: Warwick CV34, hybrid based, 2 WFH, 3 in office. No flexibility on that

Working Shifts: 9am-5pm Monday to Friday, 37 hours p/w

Membership Advisor duties include:

Answering queries via telephone, providing support or signposting legal & compliance queries from members (1st point of call)
Log accurate data and member discussions on the CRM system.
Promote/signpost FAQs factsheets and legislation & policy guidance to members.
Help review and complete existing legal documents and templates.
Escalate legal queries where applicable
Keep up to date with property policies & legislations and the general property industry

The phonelines operate from 10am until 4pm to ensure that the advisors have time to do deal with any outstanding queries/admin duties, and of course to have that all important rest time from the phones, before and after their shift.

Membership Advisor person specification:

Excellent customer service skills, with eloquent communication skills
Experience within Property Sales or Lettings is essential (someone who understands lettings legality and contracts)
Good researching skills and experience

Other essential skills and experience needed –

Professional manner and clear communication skills
Customer service experience
Proficient Microsoft Office.
Ability to work under pressure/in a fast paced environment
Eager to self-develop to continue being the expert in your field

The team are friendly, lively and social, so this would suit someone who is looking for a close knit team to work alongside.

Our client offers:

Onsite car park
FREE courses after probation period (level 3 and 4 equivalent)
23 days holiday plus bank holidays, extended with length of service (up to 28 days holidays)
Expensed Medical Care

Our client are growing so although this is a FTC there could be the possibility to go permanent by the end of the contract

Apply today and a Reed representative will guide you through the next steps of your application.

Interview process:

1st stage – Reed Interview
2nd stage – MS Teams call with client
3rd Stage – Face to face on site