Hybrid Collections Agent

Red Recruitment is recruiting a Collections Agent in Banbury to join our client, a premier contact centre outsourcing business, dedicated to delivering exceptional service to their clients.

They are looking for a Collections Agent to join their team on a temporary basis.

Benefits and Package for a Collections Agent:

Salary: £12.21 per hour
Hours: 2 week shift pattern
Contract Type: Temporary
Location: Banbury
Start date: ASAP
Hybrid Working

Key Responsibilities of a Collections Agent:

Handle and resolve customer queries across multiple channels, including telephony and webchat, ensuring first contact resolution.
Making phone calls, sending emails, or utilising other communication methods to reach customers with past due accounts
Assessing customer account details to understand the delinquency status and identify potential collection strategies
Negotiating payment plans with customers to recover outstanding balances in a timely manner
Addressing customer concerns and resolving billing disputes when necessary

Key Skills and Experience of a Collections Agent:

Previous customer service experience
Experience working within financial services, collections or retail finance would be beneficial
You should have excellent communication skills as you will be speaking to a range of people
Having an empathetic approach is required due to the nature of the calls
You should have a passion for helping customers

If you are interested in this position and have the relevant experience required then please apply now, we would be pleased to speak with you!

Red Recruitment (Business)