Housing Repairs Advisor

Housing Repairs Advisor

Location: Office-based in Pitsea

Pay: £16.23 per hour

Hours: 35 hours per week

Contract: ASAP start until mid-November

Training: Onsite training provided (3–5 days)

Are you passionate about delivering excellent customer service and making a real difference in people’s lives? We’re looking for a Housing Repairs Advisor to join our team and support the Property Services department in providing efficient, empathetic, and proactive service to our residents.

Key Responsibilities:
Deliver outstanding customer service to all stakeholders, ensuring high levels of satisfaction.
Take ownership of caseloads based on team demand, coordinating effectively across departments.
Manage contractor and stakeholder relationships using CRM case management systems.
Respond to repair cases within agreed SLAs, improving service delivery and complaint resolution.
What We’re Looking For:
Experience in a customer-centric environment with a strong commitment to satisfaction.
Proven ability to resolve complex issues and explore alternative solutions.
Excellent attention to detail and ability to multitask effectively.
Knowledge of raising and overseeing responsive repairs.
Strong IT and case management skills.
Ability to manage stakeholder relationships with professionalism.
Highly organised, proactive, and adaptable.
Excellent communication skills.
Empathetic and approachable problem solver.
Skilled in prioritising workload under pressure.

Ready to apply?

If you’re enthusiastic about helping others and thrive in a fast-paced environment, please apply.