Customer Support Supervisor

Seeking a proactive and empathetic Customer Support Supervisor to lead a small team in delivering exceptional customer service. This role is ideal for someone who thrives in a people-first environment, balancing operational efficiency with a compassionate approach to customer engagement.

Client Details

This opportunity is with a fast-growing medium-sized company in the Technology sector based near Banbury, known for its innovative solutions and customer-focused approach. The organisation values precision and efficiency in its operations.

Description

Key responsibilities of the Customer Support Supervisor include:

Lead and support a small team of advisors, fostering a positive and collaborative working environment.
Oversee day-to-day operations of the customer support function, ensuring customer interactions are handled professionally.
Develop and implement customer-centric strategies to improve outcomes while maintaining high satisfaction levels.
Monitor team performance, provide coaching and feedback, and support professional development.
Handle escalated customer cases with sensitivity and problem-solving expertise.
Collaborate with other departments to streamline processes and improve service delivery.
Use data and reporting tools to track performance metrics and identify areas for improvement.
Ensure compliance with relevant regulations and internal policies.

Profile

The successful Customer Support Supervisor will have:

Proven experience in a customer service or collections environment, ideally with team leadership responsibilities.
Strong interpersonal and communication skills, with a focus on empathy and conflict resolution.
Ability to lead and motivate a team in a fast-paced, target-driven environment.
Comfortable using CRM systems.
Excellent problem-solving and decision-making abilities.

Job Offer

Benefits include:

A competitive salary
A supportive work environment with full training provided
Opportunities for personal and professional growth
A comprehensive benefits package
Access to many company perks
Generous annual leave package
Free parking onsite