Night Manager

Our client is currently seeking an experienced night duty manager to join the team at a luxury development in South East London.

Main duties:

The purpose of the Duty Manager is to assume responsibility for the development and its employees in the absence of the estate management team; overseeing the day-to-day operations, ensuring that all services and activities are carried out efficiently, meeting the standards and requirements of the company
Constantly strive for continuous improvement
Delivering excellent customer service
Take personal responsibility for understanding and following the company’s Health & Safety policies and practices
Able to handle confidential and sensitive information, dealing with issues and queries with utmost professionalism
To be a main point of contact, be responsible for quality customer service for residents and guests, handling day-to-day matters in a prompt and professional manner. Decision-making and problem-solving in the absence of the Estate Management Team will be required, given the circumstances of the role
Manage onsite staff on behalf of the Estate Manager, Property Manager, overseeing the day-to-day matters of the development, ensuring that high standards of quality customer service are maintained for residents and guests, and that all matters are handled in a prompt and professional manner
Ensure Health and Safety regulations are adhered to and the required health and safety inspections and activities to assist in keeping the development and workplace a safe environment for all

Requirements:

Experience in Residential or 5* Hotels.
Reliable and timekeeping.
Immaculate presentation.
Strong written and verbal communication skills in English.
Have excellent communication skills.
Experience in the highest level of customer service.
Be able to demonstrate initiative.

The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.