Administrator Customer Service

Transcon Agent

• Bristol

• Full-time

Company Description

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Job Description

SUMMARY:

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the TRANSCON department.

WHAT WILL YOU DO:

This section lists job-specific tasks and duties, such as the ones listed below, that are completed on a regular basis by the employee as noted in the Transcon Operational Performance Standards. Click on the link to the performance standards to view more details for each task. This list may be edited to the specific job role.

• • Ensure smooth and timely freight process flow

• • Interact with our customers in arranging their TRANSCON shipments, meeting customer service standards

• • Ensure delivery of freight and clearance when applicable

• • Ensure all customer SOP are in place and updated

• • Manage freight receipt

• • Meet KPI standards in accordance with the Company’s procedure

• • Meet compliance at all times to regulations internal and external in accordance with government regulations

• • Ensure accurate and timely Data entry

• • Track and monitor shipments

• • Contribute to maintain good relationships with suppliers

• • Ensure accurate and timely billing

• • Escalation of problems to Management when necessary

Physical Demands:

This section lists physical demands required of this job and may be edited to the specific job role.

• Use of standard office equipment – computer with keyboard and mouse, phone, fax/copy/scan machine, etc.

• Write with pencil/pen/marker

• Functions performed primarily while seated at desk

Qualifications

WHAT QUALIFICATIONS YOU BRING TO US:

This section lists desired qualifications for the job and may be edited to the specific job role.

• • Global logistics industry knowledge

• • Good computer skills (e.g., MS Excel, MS Word)

• • Fluent in English

Additional Information

offers excellent benefits:

• Paid Vacation, Holiday, Sick Time

• Health Plan: Medical

• Life Insurance

• Employee Stock Purchase Plan

• Training and Personnel Development Program