Operations Manager

We have an exciting position available here at Ruby Energy for an Operations Manager to assist in the development of our Customer Services & Revenue Departments within our offices in Fleetwood. Reporting to the Head of Service (Billing/Revenue), the successful candidate will be very proactive and deliver excellent service, with a focus on commercial growth and customer excellence.

Benefits:

Working hours – Monday to Friday
Buy & Sell Annual Leave Scheme
Company Pension
Referral program
Free onsite parking
Employee Assistance Programme (EAP)
Career development
Employee Recognition Incentives
Company events
Monthly dress down days
Tea & coffee facilities & On-site Canteen
Local discounts / benefits
Early Finish Fridays

You’ll be responsible for:

Effectively manage the Team Leader of Service & Revenue Departments, covering all performance management, Human Resource matters including recruitment, induction, training, appraisals, sickness monitoring, timekeeping, disciplinary issues, Service Delivery and any performance issues
Lead inclusive Service and Revenue responsibility, fostering a culture of excellence and continuous improvement in billing practices and processes.
Responsible for proactively identifying potential operational risks and implementing effective strategies to prevent disruptions
Oversee the end-to-end billing cycle, ensuring timely and accurate invoicing while managing discrepancies effectively.
Analyse billing data and provide insights to inform decision-making and process enhancements.
Working closely with key stakeholders such as Metering, Customer Services to resolve Customer disputes and proactively investigate large invoices/debts.
Contribute to the day-to-day performance of the Revenue service inclusive but not exclusive to the disconnections, revenue protection, alliance & key account service lines and Biling and back-office administration along with vendor support Department through effective leadership of team responsible
Aid the design and implementation of appropriate strategies to mitigate losses whilst delivering fair and appropriate customer outcomes. Proactively review the effectiveness of those strategies, making recommendations for improvement which will benefit the Ruby Energy and its customers on a continuous basis
To comply with the requirements of the regulatory regime which we operate within, ensuring the necessary documentation detailing strategies, policies and processes is maintained and updated
To ensure compliance and delivery of all SLA’s / Performance Standards, addressing issues and escalating where necessary
Analysis and reporting of KPI’s to assess performance and assist Head of Service
Support with internal and external audits
Conduct daily team meetings/business updates
Conduct monthly 121 discussions with Team Leaders and any other direct reports
Continue to drive the business strategy of developing people through cross skilling
Support business initiatives and process changes through effective leadership and communication
Continued management of the Junifer system changes and upgrades
Assist their Head of Revenue, to generate operational budget and forecasted plans supported by the budgetary requirements and be fully responsible to manage within
Review work of team members to ensure accuracy, resolving inconsistencies as needed

Technical and Commercial Knowledge, Experience and Skills:

Substantial Billing/Accounting knowledge, coupled with experience of managing first line managers
Consistently achieves successful delivery against stretching personal and team targets
Excellent communicator with the ability to present complex ideas and concepts to a variety of stakeholders
Flexibility to work to tight deadlines whilst maintaining accuracy
Attention to detail including planning and organisation
Excellent interpersonal, problem solving and prioritisation skills and professionalism
Fantastic analytical ability to devise a strategy from data assessment
Ability to act with discretion, tact, and professionalism in all situation

Skills and Competencies:

Experience with billing systems.
Familiarity with financial forecasting and budgeting processes.
Experience in a fast-paced, high-growth environment.
Proficiency in data analysis tools and methodologies, including Excel.
Understanding of the integration between billing systems and other financial systems (e.g., accounting software

Who are we?

At Ruby Energy, we are more than just energy suppliers; we are champions of your progress, specifically tailored to empower SMEs. Our foundation is built on providing bespoke energy solutions that blend innovation with adaptability, ensuring that your business’s unique energy needs are met with precision.

Our Journey

Launched in 2002, we’re experts in commercial utilities and we know what it takes to deliver high levels of customer service. With our Head Office in Fleetwood, Lancashire, and offices in Manchester, we are positioned to serve businesses across the UK with dedication and excellence.