End of Contract Specialist

End of Contract Customer Advisor

29k plus car allowance benefits and hybrid working.

Slough

We are seeking a customer-focused and proactive individual to manage customer interactions at the end of their vehicle finance agreements. The role involves handling inbound and outbound calls, advising customers on their end-of-contract options, and coordinating with dealerships to schedule appointments and support retention efforts. The successful candidate will be responsible for updating internal systems, ensuring regulatory compliance, and meeting performance targets.

Key Responsibilities:

Advise customers on end-of-contract (EOC) options via phone and email
Proactively contact customers nearing contract completion
Coordinate with dealerships to facilitate appointments and vehicle returns or upgrades
Accurately maintain contract and customer records in internal systems
Ensure compliance with all relevant financial regulations and internal policies
Meet quality, productivity, and customer satisfaction targets

Skills & Experience Required:

Strong communication and negotiation skills
Customer service experience, preferably in finance, automotive, or a regulated industry
Ability to manage multiple tasks and meet deadlines in a fast-paced environment
Competence with MS Excel, Word, and workflow management systems
Minimum A-level education or equivalent