Employee Relations Specialist

About the Role

Providing professional front-line employee relations advice and support to colleagues and Management teams on all aspects of employee relations, colleague welfare, performance management, people policies, data protection & right to work legislation.

A Specialist will either have existing experience or will be trained in the following areas. Training is ongoing based on the need to adapt our policies and processes to changing regulations. Specialists will be expected to network and review latest legal updates to ensure their knowledge remains current.

What You’ll be Doing:

Provide professional, balanced and comprehensive advice to support colleagues and managers at all levels within the business. This will include:
ACAS guidelines
Performance Management
Disciplinary Process, incl. case analysis
Grievances, incl. resignation in haste/complaints
Whistleblowing, incl. management of our international case management system
Appeals
ACAS Early Conciliation
Tribunal case preparation and management

People Policies:

To demonstrate a comprehensive understanding of our various people policies and guides, to provide advice and support.

Equality & Diversity:

Attendance Management:
To demonstrate a comprehensive understanding of our attendance policy, alongside the ability to apply sound judgement.

Right to Work in the UK:

Demonstrate a comprehensive understanding of the regulations relating to checking right to work in the UK and to provide support on the following:
Completing checks on eligibility to Work in the UK, Ireland and Guernsey
Visa renewals & appeals
Employer sponsorship visas
Training line managers on RTW validation using Rightcheck

Data Protection:

To have a good understanding of the General Data Protection Regulations.

Employment Legislation:

To be able to support front line managers and colleagues with employment issues relating to:
Working Time Regulations, incl. Child & Young Workers
Fixed term contracts
Probation periods
Hour’s consultations
Redundancy consultations
Flexible working
Banded hours in Northern Ireland

Key Measures:

Ensure all incoming calls are answered within 3 rings
Focus cases are managed according to risk (standard SLA’s do not apply)
All other cases are responded to within the agreed SLA
Case conclusions are within 28 days of opening
Risk cases reviewed weekly with senior team
Average case handling time achieved
Zero overturned decisions or complaints

Key Working Relationships:

Operations & Support Centre Colleagues
Employee Relations Team Colleagues & Managers
Parklands Teams (People Services, Payroll)
People Partners (Operations & Support Office)
Occupational Health
Legal Services
Governing bodies such as ACAS, ICO etc.

To be successful in this role you will need:

Essential:

Up-to-date knowledge of HR legislation and best practice
Great listener
Strong communication and interpersonal skills
Good administrative and IT skills
Experience in letter writing
Highly organised
Strong team player
Ability to build key working relationships and influence colleagues at all levels

Desirable:

CIPD Qualified
Experience of working in People Function or Operations with a strong ER record

SSP is proud to be an equal opportunities employer. We are committed to recruiting and retaining the most talented individuals from a range of backgrounds, skills, and perspectives.

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