Communications Manager

Member Communications & Engagement Manager

London

Hybrid (4 days office, 1 day home)

This opportunity is ideal for marketing professionals with a background in financial services who have experience in retention, lifecycle communications, or customer engagement. If you’re passionate about delivering best-in-class client communication and engagement strategies, this role offers the chance to make a big impact.

You’ll be joining a forward-thinking financial services group that values collaboration, innovation, and professional growth. Alongside a competitive salary and benefits package, you’ll have the opportunity to shape communications across a growing adviser network and directly influence Member engagement and retention.

The Business

This is a well-established and respected financial advisory group that supports a nationwide network of advisers, brokers, and paraplanners. Known for their collaborative culture, modern approach, and high professional standards, they offer a supportive environment where knowledge-sharing and professional growth are encouraged.

The Role

As Member Communications & Engagement Manager, you’ll lead the retention and engagement strategy across the business. This will include:

Designing and executing segmented lifecycle journeys covering onboarding, activation, education, advocacy, and renewal.
Creating engaging and valuable content across emails, portals, announcements, guides, and webinars.
Managing and optimising the Member Portal to increase adoption and community engagement.
Gathering structured feedback, sharing insights, and ensuring Members see tangible outcomes.
Developing advocacy programmes such as case studies, referrals, and forums.
Collaborating with cross-functional teams including Technology, Support, Training, and Compliance to ensure consistent and accurate messaging.

This is a hands-on role where your creativity, analytical ability, and communication skills will all come into play.

The Benefits

25 days holiday bank holidays
Hybrid working
Pension scheme
Sick pay
Private medical
Life insurance
Income protection
On-site gym

What You’ll Need

3+ years’ experience in a retention, lifecycle, or customer communications role within financial services.
Strong writing and editing skills with examples of clear, effective communications.
Experience with CRM/marketing automation.

Synonyms

Communications Manager, Engagement Manager, CRM Manager, Lifecycle Marketing Manager, Member Experience Manager, Customer Engagement Manager, Customer Communications Manager