Credit Management Specialist

Credit Management Specialist

Tachbrook Park, Warwick
Permanent, Full-time, Hybrid
£25,180 – £28,500 (Dependent on experience)

Are you a confident communicator who enjoys problem-solving and helping customers get back on track? Do you have a background in debt collection or customer service and a proactive, team-first attitude?

If so, we’d love to hear from you.

About the Role

As a Credit Management Specialist, you’ll manage and recover outstanding customer debt for an allocated portfolio. Whether you’re speaking directly to customers, supporting third-party debt collection agencies (DCAs), or working alongside colleagues to resolve complex accounts, your goal will be to achieve great outcomes for both our customers and the business.

You’ll be a key part of a high-performing, hybrid team based in Tachbrook Park, Warwick, with the flexibility of working from home part of the week.

Shift Pattern:
You will work on a rotating schedule with shifts of:

8:00am – 4:30pm

8:30am – 5:00pm

11:30am – 8:00pm

You will also work one Saturday out of every seven (9:00am – 1:00pm) and one Bank Holiday per year. For any Saturday or Bank Holiday you work, you will receive time off in lieu.

What You’ll Bring

Essential:

Proven experience in debt collection and/or customer service

Excellent verbal and written communication skills

Strong objection-handling and negotiation abilities

A resilient, self-motivated, and organised approach

Attention to detail and ability to prioritise tasks effectively

Comfortable working to personal and team KPIs

Ability to use initiative and propose improvements to processes

A team player who thrives in a collaborative environment

Desirable:

Familiarity with ERP systems like SAP

Experience with Salesforce

Background in a debt collection team setting

Key Responsibilities

Contact customers to resolve overdue accounts and negotiate payment plans

Handle challenging conversations with professionalism and empathy

Liaise with DCAs and legal partners to support recovery efforts

Escalate unresolved issues to relevant departments

Keep accurate, up-to-date records of all interactions

Identify deteriorating payment behaviours and raise concerns

Contribute to improving debt recovery processes

Report performance metrics to your team lead

What We Offer

We believe in supporting our people with a range of benefits and opportunities:

25 days annual leave (plus bank holidays)

Private medical insurance

Life assurance

Company pension scheme

Salary sacrifice with matched contributions up to 4.5% (rising to 7.5% after 2 years)

Staff discounts on Calor gas and leading retailers

Ongoing learning & development support

Why Join Calor?

At Calor, we’re more than just energy. We’re about people, progress, and purpose. You’ll be part of a supportive team that values integrity, continuous improvement, and treating everyone with respect. We empower our employees to own their work, grow their careers, and make a real impact.