Lettings / Receptionist – Ashford – 32k

My client is looking for a Client services manager to work in their outstanding Ashford Serviced offices.

This is a key role in enhancing sales and ultimate financial performance of the centre.

Reporting to the Directorship, the candidate will demonstrate excellent administrative, organisational and communication skills, be confident, show attention to detail, enthusiasm, adaptability, ability to multi-task and work under pressure, is highly motivated and proactive with a desire to contribute to the company more widely and a commitment to client/customer service.

The ability to be a team player will be vital.

Initial Objectives:

• To be accountable for the financial and operational performance of the centre.

• To attract new clients and ensure the retention of existing clients with a view to maximising revenues.

• Overall management, control and accountability for the financial and commercial performance of the centre.

• Management of financial procedures.

• Provision of exceptional customer service whilst ensuring operational efficiencies.

Duties and responsibilities Sales & Marketing

• Develop and maintain contact and relationship with Brokers and Commercial Agents and provide feedback on introductions.

• Promote available space in the centre on pre-agreed commercial terms.

• Achieve target sales to grow and maintain centre occupancy levels.

• Manage licence agreement renewals to maintain centre occupancy levels and grow revenues.

• Develop corporate account contacts with key local occupiers in order to benefit from potential special projects, overspill or other possible short term expansion requirements

• To maximise revenue from various products available within the Centre.

• Network with influencers, public sector, and inward investment bodies and target potential customers.

• To assist in preparing marketing collateral suitable for the centre.

• Identify, recommend and implement local marketing initiatives.

• Enquiry handling, viewings, contract negotiations and completions.