Sales Support

Sales Support Associate

I’m recruiting on behalf of a well-established business seeking a Sales Support Associate to provide essential back-office support to their Business Development Managers. This role is key to ensuring a smooth customer journey and maintaining high service standards across designated markets.

Key Responsibilities:

Follow up on repeat orders to ensure timely delivery
Prepare and manage quotations to improve conversion rates
Resolve customer queries (admin, commercial, logistics)
Set up customer accounts ahead of order placement
Qualify and assign leads via CRM
Support contract reviews and identify unprofitable accounts
Analyse customer forecasts and trends
Respond to demand changes to maintain delivery performance
Communicate order status updates to customers
Draft and manage supply and pricing agreements
Maintain accurate CRM records

Candidate Requirements:

GCSE Maths & English (Grade C/4 or above)
1+ year in customer service or support
Strong communication and organisational skills
Proficient in Excel, Word, Outlook, and CRM systems
Commercially aware and customer-focused

Benefits:

23 days annual leave (plus bank holidays)
Bonus
Flexible working options
Free onsite parking
Pension scheme
Supportive team environment
Opportunities for professional development
Modern office facilities

Please apply now!