Senior Customer Service Advisor

Senior Customer Service Advisor

We are looking for an outstanding SENIOR customer service advisor to join a close-knit team. You will be working closely with the Head of Customer Services to provide support to them and the wider team.

You will be a friendly, confident person who works well under pressure, can find solutions to problems and can think on your feet. The office is fast paced and sees high volumes of calls and orders so you need to remain calm with meticulous attention to detail, and you must have worked in a senior position previously.

This company is the UK’s largest manufacturer of bridal jewellery. They have been creating fine collections of handmade engagement rings, wedding rings, eternity rings and partnership jewellery since 1967. Today over 1,000 pieces of fine jewellery pass through their workshop every week. Each piece undergoes over 20 stages of development, with even the simplest rings passing through 12 pairs of hands in the 5 days it takes to make.

The team work with retail customers processing orders, repairs and enquiries within this busy and vibrant sales support department. You will only be dealing with business customers. This is a lovely modern office close to the main line station.

This company’s success lies in their fervent attention to detail and unrelenting passion for exceptional quality, design and service.

Key Responsibilities

Manage order processing , core product orders & repairs accurately and in line with their customer charter
Provide a positive customer experience through all communication channels
Use of customer analytics resulting in intelligent business decisions and account management
Solve customer queries quickly and efficiently through a holistic customer view
Liaise with the production team to prioritise orders to meet customer expectations
Identify and correct system pricing and product description anomalies
Provide level external Sales Team support

Skills Required

Previous Customer Service at a senior level
Outstanding verbal and written communication skills, and able to liaise effectively at all levels
Excellent organisational skills, with the ability to prioritise own workload
Computer literate, very good understanding Microsoft systems
Good numeracy skills

Personal Skills

Possess a professional and super-friendly manner
Ability to handle a high volume of telephone calls, calmly and efficiently
Meticulous attention to detail
Never accepts average performance in oneself and others
Passionate team player with a great sense of humour

Personal Skills

Possess a professional and super-friendly manner
Ability to handle a high volume of telephone calls, calm and efficiently
Exceptional attention to detail
Never accepts average performance
Passionate team player with a great sense of humour

Benefits

Starting salary of £33k – £34k. Plenty of potential for increases dependant on performance and attitude
22 days holiday plus bank holidays
Hours – 7.45am to 4.45pm
Pension

Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy

Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in.