Customer Service

Customer Service

Location: Crawley
Salary: 24,000 to 27,000
Job Type: Full-time, Permanent

Looking for a role where you can truly make a difference every day? This is more than just answering calls, it’s about being the friendly, knowledgeable and reliable point of contact that customers remember for all the right reasons.

A customer-focused and fast-growing organisation is looking for a Customer Service Representative who thrives on helping others, solving problems and delivering service that goes above and beyond. As the first point of contact, this person will play a vital role in shaping the customer experience, building lasting relationships and upholding the company’s reputation for excellence.

Day-to-day of the role:

Respond to customer enquiries via phone, email, and live chat in a timely and professional manner.
Resolve issues efficiently and empathetically, ensuring a positive customer experience.
Process orders, returns and account updates accurately using internal systems.
Maintain detailed records of customer interactions and feedback.
Collaborate with internal departments (e.g., sales, logistics, technical support) to resolve queries.
Identify opportunities to improve service and contribute to team goals.
Stay up to date with product knowledge, company policies and service standards.

Required Skills & Qualifications:

Previous experience in a customer service or client-facing role.
Excellent communication skills, both written and verbal.
Strong problem-solving abilities and a calm, professional approach.
Good organisational skills and attention to detail.
Proficiency in Microsoft Office and CRM systems.
Ability to work independently and as part of a team.

Benefits:

Competitive salary and benefits package.
A supportive and inclusive team culture.
Opportunities for training and career development.
Modern office facilities and flexible working options.
Recognition and rewards for outstanding performance.

If you are interested in this vacancy should apply as soon as possible.