Head of Customer Success

Hybrid | Commutable to Chelmsford and London

At Eurobase, we’re passionate about building lasting partnerships with our clients in the reinsurance and financial services sectors. We’re now looking for a dynamic Head of Customer Success to join our Senior Leadership Team and lead the way in shaping, growing, and delivering an exceptional customer journey.

In this pivotal role, you’ll take ownership of the entire customer lifecycle – from onboarding through renewal and expansion! Ensuring our clients achieve maximum value from our solutions. You’ll drive strategy, strengthen relationships with key customers, and champion a culture of excellence across the organisation.

What you’ll be doing:

Designing and delivering a clear customer success vision and strategy
Leading, mentoring, and developing a high-performing customer success team
Acting as a trusted partner and executive sponsor for key clients
Driving customer adoption, retention, and expansion within reinsurance and financial services
Collaborating across Product, Sales, and Engineering to ensure client needs shape our roadmap
Embedding a customer first culture across Eurobase

What we’re looking for:

Proven leadership in customer success within a SaaS/software environment
Deep knowledge of the reinsurance industry and its challenges
A track record of transforming support into proactive customer success functions
Strong analytical, communication, and stakeholder management skills
Experience with customer success tools, data, and metrics

This is a fantastic opportunity for an experienced leader to make a genuine impact – shaping our customer success strategy, building lasting relationships, and driving measurable outcomes for both our clients and our business.

Ready to take the lead? Apply now and help us shape the future of customer success at Eurobase!