Administrator Account Support

About the Role

We’re looking for a proactive and highly organised Administrator & Account Support professional to join a friendly and fast-paced team in Godalming. This is a varied, hands-on role where you’ll play a key part in keeping things running smoothly behind the scenes, supporting clients, coordinating staff and ensuring we deliver top-notch service every day.

If you thrive in a busy environment, enjoy being the go-to person, and love a good spreadsheet, we’d love to hear from you!

Key Responsibilities:

Be the first point of contact for clients via phone and email, offering a professional and friendly experience.
Log support tickets in our system and ensure they’re accurately categorised.
Keep clients updated on ticket progress, chasing and escalating where needed.
Resolve queries efficiently or direct them to the relevant team.
Organise monthly site visits, confirming dates with clients.
Coordinate ad-hoc visits and manage calendar bookings.
Maintain clear communication
Manage orders—from sourcing products to coordinating delivery.
Create purchase orders in Xero and update internal records.
Book in stock upon arrival and raise work tickets for configuration or dispatch.
Handle inbound sales inquiries and direct leads to the appropriate team.
Arrange client meetings with sales representatives.
Keep client records up-to-date and assist with general account admin.
Order office supplies (tea, coffee, stationery—you keep the place running!).
Manage courier bookings, deliveries and collections with Royal Mail and others.
Help ensure the office remains a tidy, welcoming and well-stocked workspace.

Skills & Experience:

A confident communicator who’s comfortable juggling multiple tasks.
Highly organised, with strong attention to detail and time management.
Comfortable using Microsoft Office and other common business systems.

What’s in It for You?

A friendly, close-knit team environment where your input really matters.
Room to grow—with training and development encouraged at every level.
Flexible working options, where possible.
The chance to be part of a thriving and forward-thinking business.

If you’re a confident multitasker who loves getting stuck in and making things happen, this could be the perfect role for you.

Apply now and be part of a team that values your ideas, your energy, and your dedication.