Major Incident & Problem Manager

Major Incident and Problem Manager
Bridgend – hybrid 3 days a week
Benefits include 10% pension, private medical, annual bonus

CPS Group are supporting a leading financial services organisation based in Bridgend. They have an excellent opportunity for an experienced Major Incident and Problem Manager to join the business.

This is a key role in the ITSM team and will be integral to underpin the organisations ITIL discipline and capability.

Salary is going to be in the region of £40- 60k depending on experience within similar roles.

The Role:

Manage high-priority and major incidents through to resolution.
Assess business impact and urgency of incidents.
Accurately document incident recovery processes.
Support incident reviews, planning meetings, and action tracking.
Assist in root cause analysis and problem investigations.
Maintain and update incident and problem tickets.
Follow Problem Management processes during post-incident reviews.
Generate reports with key metrics for incident and problem management.
Assist in proactively identifying potential issues.
Drive and implement continuous service improvement initiatives.

Skills / experience:

Experience within a similar Incident and Problem Management role
Strong background within IT Service Management
ITIL Foundation certification
Excellent communication and stakeholder engagement
Strong working knowledge of ServiceNow or similar ITSM preferred

Contact David Southwood – CPS Group UK

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