Account Coordinator

Account Coordinator

Join Our Team as an Account Coordinator!

Our client is looking for a motivated individual to join their thriving team in Newport! If you have a passion for Customer service and Administration, this could be the perfect opportunity for you.

Location: Newport

Salary £26,500 pa
Contract Type: Full-Time | Permanent
Department: Contracts team

Hours: Monday to Thursday 8.30am-5pm & Friday 8.30-4.30pm

Mission:
We’re looking for a detail-oriented and proactive Contract Coordinator to join our dynamic team. In this role, you’ll be responsible for dealing with new and existing customers/clients , and dealing with their order from start to finish ! Coordinating the delivery of contracts from inception, ensuring production activity aligns with forecasting requirements and meets the highest Environmental, Health and Safety standards.

Key Relationships

You’ll collaborate closely with:

Contracts Manager & Coordinator
Customers & Clients
Site Managers & Engineers
External Buyers
Production, Transport, Credit Control, Quality & Complaints Teams
Your Responsibilities

Customer Liaison & Contract Setup

Establish contract requirements with the Contracts Manager
Dealing with inbound calls to the depot from new or existing clients
Understanding their requirements and needs, providing quotations and delivery estimates
Build strong relationships with sites and customers
Gather and document forecasts and delivery expectations
Handle queries via phone and email, Providing advice on products and quotations

Production Coordination

Manage customer schedules and ensure timely input into scheduling systems
Monitor delivery schedules and liaise with production to meet commitments

Complaint Resolution

Proactively identify and prevent potential complaints
Log and respond to complaints using CRM
Analyse trends and escalate recurring issues

Sales Support

Spot upselling opportunities and generate leads for the sales team
Coordinate additional product scheduling

Contract Administration

Maintain accurate databases and records
Generate credit notes and manage documentation
Technical Competencies
Microsoft Excel, Word, PowerPoint, Outlook
CRM systems
SAP
Success Factors
? What We’re Looking For
Strong communication and relationship-building skills
Someone with a background in Account Management, Customer Service, Sales , Sales Administration etc
Organised and detail-focused with a proactive mindset
Comfortable working across teams and managing multiple priorities
Experience within the manufacturing sector or similar a strong advantage

Apply now to join a forward-thinking organisation where your efforts will be recognised and rewarded.

Our client is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser https://candidate-privacy