Case Manager

Case Manager – Motor Finance Review (Contract)
Remote | 2-Month initial Contract | £165 per day | Client: UK Bank

We are currently recruiting for a Case Manager to support a leading UK bank in conducting detailed reviews of historical motor finance cases. This is a fully remote, contract role offering a day rate of £165 for an initial 2-month period.

About the Role: As a Case Manager, you will be responsible for conducting end-to-end reviews of customer journeys within historical motor finance agreements. Your objective will be to assess whether customers experienced financial detriment and determine if redress is appropriate.

Key Responsibilities:
Conduct comprehensive reviews of motor finance cases in line with regulatory expectations.
Evaluate the full customer journey to identify any potential financial detriment.
Clearly document your findings and provide a well-reasoned rationale for decisions.
Present case outcomes to internal panels with clarity and confidence.
Collaborate with internal teams to ensure consistency and fairness in case handling.
What We’re Looking For:
Experience working as a Case Handler within Motor Finance Affordability/Consumer Credit/Financial Assistance.
Experience working at or with an Ombudsman service.
Strong analytical and investigative skills.
Excellent written and verbal communication.
Confidence in presenting complex information to stakeholders.
A commitment to delivering fair and customer-focused outcomes.
Contract Details:
Duration: Initial 2-Months
Rate: £165 per day (via umbrella)
Location: Fully remote
Client: A well-established UK bank