Database Manager

Role: Database Manager

Location:Hendon, Northwest London.

Salary: Up to £45K (depending on experience)

Office Hours:09:00-17:30 with early closing on Fridays (office-based with flexibility for remote work).

Are you a Raiser’s Edge / NXT pro with a passion for data, systems, and making a difference? Join a leading charity supporting life-changing work.

Our client is looking for someone to:

Manage and maintain our CRM (Raiser’s Edge / NXT)
Ensure data accuracy, reporting, and compliance (GDPR, Gift Aid)
Lead database improvements and integrations
Support teams with data segmentation and campaign reporting
Train staff and document CRM processes

Database Management & Integrity

Oversee the daily operation, maintenance, and security of Raiser’s Edge / NXT
Conduct regular audits and quality control checks to eliminate inconsistencies
Lead data standardisation efforts for campaign assignments, constituent records, and financial reconciliation
Implement de-duplication protocols and improve data entry processes.

Project Management and CRM optimisation

Lead a structured CRM improvement projectin collaboration with consultants
Develop a roadmap for database enhancements aligned with organisational goals
Liaise with internal teams, external consultants, and Blackbaud support to implement system improvements
Monitor and track progress against objectives, reporting to senior management.

General responsibilities

Provide training and guidance to staff on Raiser’s Edge / NXT usage
Monitor user practices and perform audits to ensure consistency and accuracy.
Develop and maintain comprehensive documentation for all CRM-related activities
Ensure data entry, reporting, and appeal procedures are clearly outlined and up to date.
Provide data segmentation for appeals and email campaigns
Clean extracted data and identify inconsistencies such as unlinked records and duplicates
Collaborate with fundraising and marketing teams to support campaign execution.
Improve workflow automation to reduce manual financial entry
Manage integrations with external platforms (email marketing, finance, donations)
Coordinate upgrades with minimal disruption to operations.
Generate data reports and analyticsto support leadership and campaign decisions
Provide insights into donor trends and fundraising effectiveness
Ensure compliance with all reporting standards.
Ensure GDPR, HMRC Gift Aid, and PECR compliance in all data practices

Person Specification

Demonstrable experience managing Raiser’s Edge / NXT or similar CRMsystems, database restructuring/ optimisation, automation, and process improvement
Proficiency indata management, donor segmentation, confidence in working with large datasets
Experience in supporting charities and fundraising teams in a data role
Strong analytical and problem-solving skills, with the ability to extract actionable insights
Experience of writing process guides or other user documentation
Proficiency in Microsoft 365 applications
Strong communication and training abilities
Project management skills and the ability to multitask.