Business Support Technician

Job Title: Business Support Technician
Location: London (Hybrid – 3 days in-office, 2 days remote)
Salary: £32,000 per annum
Job Type: Full-time, Permanent

About the Role
We’re looking for a proactive and detail-oriented Business Support Technician to join a small, dynamic team within a specialist insurance business. This is a fantastic opportunity for someone who enjoys working across systems, data, and operations-and who thrives in a fast-paced, collaborative environment.

As a key part of the business support function, you’ll play an essential role in keeping things running efficiently. You’ll manage reporting, troubleshoot system issues, support internal training, and help streamline business processes.

About the Team
You’ll be joining a close-knit team of 5 who are passionate about delivering exceptional service to both hobbyist and commercial clients in a niche insurance sector. The culture is collaborative, forward-thinking, and values individuals who take initiative and contribute ideas.

Key Responsibilities
Reporting & Data Analysis

Create and maintain commercial dashboard and MI reports

Conduct ad hoc analysis of premium trends and operational metrics

Ensure data accuracy across systems and documentation

Systems & Technical Support

Resolve system issues and support ongoing workflow improvements

Liaise with system providers to maintain optimal performance

Support Learning & Development across the company

Stakeholder & Office Support

Collaborate with internal departments and external partners

Manage business continuity tasks and office administration

Provide support to the COO as needed on business projects

Compliance & Best Practice

Maintain awareness of FCA requirements and industry standards

Participate in ongoing personal and professional development

Skills & Experience Required
Strong Microsoft Office skills, especially Excel (Power BI or Tableau a plus)

Experience in a business support, operational, or insurance environment (desirable)

Excellent communication and problem-solving skills

Comfortable working both independently and as part of a team

Highly organised with strong attention to detail

Ability to manage multiple priorities and adapt quickly

Personal Attributes
Self-starter with a continuous improvement mindset

Confident, approachable, and team-oriented

Analytical thinker with a hands-on approach

Committed to delivering high-quality work

Qualifications
Minimum 5 GCSEs including Maths and English

A degree in a numerical or data-related field is desirable, but not essential

What We Offer
£32,000 annual salary

Hybrid working (3 days in London office, 2 remote)

Opportunities for professional development and training

Supportive, entrepreneurial team culture

The chance to make a real impact in a growing business

How to Apply
If this sounds like the role for you, click Apply Now to submit your CV and a short cover letter explaining why you’d be a great fit. We look forward to hearing from you!