Insurance Advisor – Call Handler

Insurance Advisor – Call Handler

26-32k Fully dependent on previous experience.

Are you passionate about helping people and delivering exceptional customer service?
Do you want to build a career in the insurance industry with a supportive, ethical, and customer-focused company? If so, our client is looking for YOU!

About the Role an Insurance Advisor – Call Handler

As an Insurance Advisor, you’ll be the first point of contact for customers, providing tailored insurance advice and solutions that meet their unique needs. You’ll play a vital role in supporting their business goals while maintaining the highest standards of service, professionalism, and compliance.

What You’ll Bring:

GCSE-level education or above
Experience in insurance or a strong desire to learn (they provide full training!)
Confident IT skills – Microsoft Office, email, internet
Strong communication, persuasion, and problem-solving skills
A passion for excellent customer care

Key Responsibilities of the Insurance Advisor – Call Handler

Advise on and sell a range of insurance products
Identify potential sales opportunities from customer interactions
Ensure documentation and compliance are accurate and up to date
Uphold FCA guidelines and ethical standards
Maintain customer records with complete confidentiality (GDPR compliance)

Why join our client?

A respected name in the insurance industry with a long-standing commitment to ethical service
Ongoing training and development, they invest in your success!
Supportive leadership and a close-knit team environment
Opportunities for progression
Work that truly makes a difference to customers’ lives

Our client values;

Integrity, both in and outside the workplace
A customer-first approach
Openness, honesty, and clarity in communication
A proactive and professional mindset