Customer Service Advisor

Customer Service Executive – Aviation Operations
Location: Kingston
Salary: £28,000
Shift Pattern: 4 days on / 4 days off (after 12-week training & probation)
Full Training Provided
Recruiting on behalf of a leading client in the aviation industry

Are you passionate about aviation and ready to launch your career in a fast-paced, customer-focused environment? We’re recruiting for a Customer Service Executive to join a dynamic Operations Team supporting flight coordination and client communications.

This is a fantastic opportunity for someone with a degree in Aviation Management or a related field, who thrives in a high-energy setting and is eager to grow within the aviation sector.

What You’ll Be Doing:
Gain a deep understanding of client needs and coordinate flight setups
Communicate flight schedules and updates to clients
Liaise with customers to gather documents for permits (e.g., AWB copies)
Monitor live and ferry flights, keeping clients informed
Escalate key issues to the commercial team when needed
Provide AWB stock and ramp handler details
Clarify cargo handling responsibilities and ULD arrangements
Ensure timely cargo delivery to departure airports
Conduct flight watch and notify clients of de-icing events
Track ULD returns and request AWB reconciliation
Perform other related operational tasks as required
What We’re Looking For:
A degree in Aviation Management or related field (desirable)
Strong understanding of aviation operations and customer service
Excellent communication and coordination skills
Ability to follow SOPs and work collaboratively
Proactive, detail-oriented, and able to multitask
Comfortable working in a shift-based environment
Why Apply?
Competitive salary of £28,000
Full training and onboarding support
Career progression within a respected aviation brand
Exciting 4-on / 4-off shift pattern after probation
Be part of a passionate, aviation-loving team!

Ready to take off? Apply now or reach out for more details