TEMPORARY CREDIT CONTROLLER

Our client is a property management charitable trust, they are seeking a diligent and experienced a part time Credit Control Officer. You will be responsible for managing the end-to-end income process — from issuing and monitoring charges to recovering arrears and handling enforcement actions. The role also involves close liaison with external accountants, solicitors, and internal colleagues.

Main Responsibilities

Credit Control

Monitor outstanding accounts for estate charges, recharged expenses, and ground rent.
Proactively recover arrears through negotiation, payment plans, or assistance grants.
Initiate and manage legal recovery processes via the Money Claim Online (MCOL) system, including obtaining County Court Judgements (CCJ) and Charging Orders (CO).
Organise quarterly mail-outs of financial statements and payment reminders.
Maintain up-to-date records of credit control activities and payment plans.

Income Administration

Track, code, and reconcile all income with accuracy, working closely with external accountants.
Code income from weekly bank statements and ensure correct allocation.
Notify external accountants of any client-side updates or corrections to Sage 200.
Provide financial information to solicitors for property completion statements.

Other Duties

Allocate and reconcile estate charges.
Recommend and implement improvements to financial systems and processes.
Assist with general Trust office duties as required by the Chief Executive.

Performance Measures

Effective and timely recovery of arrears
Accurate and timely income billing and reconciliation
Contribution to improvements in financial systems and processes

Experience

Substantial credit control experience in housing, property, charity, or community-focused sectors
Proven ability to improve income recovery and manage debtor relationships with discretion and sensitivity
Experience using and maintaining digital databases
Proficient in Sage 200