Resident Liaison Officer

Resident Liaison Officer

Location: Plymouth and Surrounding Areas

Salary: Open to negotiation

We’re working with a well-established contractor in the South West who specialise in high-quality refurbishment and remedial works across the social housing and commercial sectors. Due to continued growth, they are seeking an experienced Resident Liaison Officer to join their team on a full-time, site-based basis.

The Role:
You’ll be the key point of contact for residents during works, ensuring clear communication, managing expectations, and supporting tenants throughout the project lifecycle. This role is ideal for someone personable, organised, and proactive who thrives in a customer-focused environment.

Key Responsibilities:

Liaise between residents and site teams
Coordinate access, appointments, and internal work schedules
Conduct pre-entry visits and support vulnerable tenants
Handle queries and complaints with professionalism and empathy

Requirements:

Previous experience in a Resident Liaison or similar role (preferred)
Excellent communication and interpersonal skills
Full UK Driving Licence required

Package Includes:

Competitive salary
Company vehicle
25 days holiday + bank holidays
Pension & life cover
Private medical (after qualifying period)
Ongoing training and development opportunities

If you would like to discuss this opportunity, please contact Ellie Benson at DK Recruitment