Operations Administrator

Operations Administrator

Annual Salary: Full time £28,000, pro rata (30 hours per week) £22,800 per annum
Location: Newbury
Job Type: Part time 30 hours per week, Fixed Term Contract to start ASAP for 6 months

We are seeking an Operations Administrator to join a dynamic and friendly team within a fantastic company based in Newbury. This office-based role offers a great opportunity for an individual with strong administrative and organisational skills to contribute to the efficiency of our operations.

Day-to-day of the role:

Allocate incoming service calls to field service engineers, ensuring customer SLAs are met and engineer productivity is maximised.
Review progress of work throughout the day, making continual adjustments to prioritise high priority calls while balancing the completion of lower priority works.
Optimise engineer routes to follow a logical geographical path, reducing travel time and maximising job completion.
Make judgements on reassigning work or deploying subcontractor resources to achieve objectives.
Provide first-line technical support to customers before logging service calls.
Manage follow-up service calls requiring a second visit to achieve resolution.
Analyse and process customer enquiries and coordinate installation and commissioning works.
Manage variations and process orders, deliveries, installations, returns, credits, and debits.
Ensure swift completion of invoicing and payment, and manage stock with communication to UK & European warehouses.
Handle purchase ordering of stock.

Required Skills & Qualifications:

Strong administration, time management, and organisational skills.
Ability to work independently with initiative and without daily management.
Capacity to work under pressure in a changing environment.
Good geographical knowledge of the UK.
Excellent communication skills, both written and verbal, with the ability to establish rapport with colleagues and customers.
Proficiency in computer and database usage; SAP user skills are desirable.
Intermediate understanding of Microsoft Excel.
Exceptional attention to detail and responsibility for fine details.

Benefits:

Competitive annual salary
Work within a dynamic and supportive team environment.
Office-based role with regular working hours, please note you will need to be able to work until 5.00pm

To apply for the Operations Administrator position, please apply on line and I will screen your cv and contact you with more information if successful.