Senior Claims Adjuster

Primary Details

Time Type: Full time Worker Type: Employee

Senior Claims Adjuster

Leeds / Hybrid

The opportunity:

We are looking for a Senior Claims Adjuster to join our Core Claims team in Leeds. This pivotal role is responsible for managing both Motor and Casualty complex claims (ranging from a value of £100k-£500k), providing technical guidance to colleagues, and supporting the delivery of our claims strategy. The ideal candidate will bring a strong analytical mindset, excellent communication skills, and a proactive approach to resolving claims efficiently and economically. If you thrive in a collaborative environment and are passionate about delivering exceptional service, we’d love to hear from you.

At QBE, we strike the perfect balance—not too big, not too small—giving you the opportunity to make a real contribution. With hybrid working arrangements, excellent benefits, and a supportive environment, we are committed to helping you succeed and grow.

Your new role

Act as a referral point and provide technical mentoring to Claims Adjusters and Technicians.
Support the Assistant Claims Manager and Team Leaders in delivering the Claims strategy.
Deliver bespoke training and guidance to the Claims team.
Investigate and resolve complex and specialist claims to ensure high-quality service and minimal leakage.
Manage estimates, billings, and discrepancies with clients and brokers.
Identify and address coverage, subrogation, contribution, and recovery issues.
Handle disputed and material claims to achieve economic resolution.
Oversee claims managed by panel solicitors to drive timely resolution.
Maintain accurate reserves and ensure timely updates to internal systems.
Support stakeholder relationships and contribute to management reporting and portfolio monitoring.

About you

Proven experience handling EL/PL and Motor claims, up to £500K in value
Strong understanding of compliance, regulatory, and statutory frameworks
Excellent investigative and negotiation skills with a solution-focused mindset
Clear and confident communicator, able to adapt style to suit different audiences
Skilled at building positive relationships and collaborating across teams
Comfortable presenting insights and contributing to a culture of continuous improvement

Why QBE? At My Best??

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.??

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.??

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://careers/flex-qbe/).?

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.??

To find out more about why you should work for QBE, visit our careers website.?

At My Best – QBE Benefits??

You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally.? As well as the benefits below we also offer an extensive choice of other options to suit you!??

30 days holiday a year with the option to buy up to 2 additional days.?
Flexible working – balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.?
Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.?
Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.??
Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.?
Short term remote work abroad – you can request up to 20 days per year to work remotely from certain locations abroad.?
Sustainable investing – we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet’s future, as well as your own.?
Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.?

To find out more visit our? Reward Page?

QBE Awards??

Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;??

AXCO Global Insurance Awards 2024 Winner: Network Management of the Year?

Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer?

UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year?

Working Dads Employer Awards 2023 Winner: Parental Policies Award?

Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee

You can view all our awards here?

Inclusion of Diversity?

We are striving to create a workplace culture where all our people feel included, and we are committed to building a di