Director of Membership

Director of Membership

UK Trade Body

4 Days Home Based, 1 Day Office – Hertfordshire with travel

Salary: Up to £100,000 dependent on experience plus £7,500 Car Allowance and an excellent benefits package including Private Medical Insurance at the family level, Generous Pension, Group Life Insurance, Income Protection, Professional Fees Reimbursement, Study Support, Season Ticket Loans, Electric Vehicle Scheme, Cycle to Work Scheme, LinkedIn Learning, Annual Leave – starts at 25 days + bank holidays, increasing with service, Free Parking

Permanent, Full Time

Closing date Monday 30th of June at 12.00pm

My client, a large reputable trade association based in Hertfordshire, is currently recruiting for a Director of Membership

The Role of Director of Membership

A senior leadership role responsible for developing and delivering member relationship strategies and subscription propositions across the UK, ensuring they align with organisational strategy and meet the needs of the end user. Contribute to the overall performance of the organisation by helping to shape and deliver directorate-level objectives in line with the wider strategic goals.

Key Responsibilities

Strategy Development & Delivery: Design and implement strategies to recruit and retain members across the UK.

Subscription Proposition Development: Ensure membership and subscription offerings remain relevant to end users, leveraging both in-house capabilities and external partnerships.

Member Satisfaction: Lead efforts to deliver outstanding service and satisfaction through member-facing teams.

Member Insight: Act as the voice of the member, ensuring the organisation effectively supports its member base.

Budget Responsibility: Set and manage the membership budget, delivering against agreed financial targets.

Governance Support: Lead on relevant committee and board reporting to gain support for membership strategies.

Team Performance: Deliver both individual and team objectives, aligned to organisational values.

People Leadership: Inspire and manage the team through effective leadership and performance management practices.

Devolved Nations Engagement: Collaborate with regional leadership to shape policy and practice, ensuring consistent communication and support across all UK nations.

Essential Criteria

Significant membership and commercial experience at a senior sales management level.

Proven experience of operating as a business leader, not solely as a functional specialist.

Strong leadership qualities, with demonstrable skills in strategic thinking, commercial awareness, budgetary control, change management, influencing, and collaboration.

Substantial experience in leading, inspiring, and managing teams, particularly during periods of strategic and operational change.

Excellent relationship-building, communication, and influencing skills, with the ability to adapt style and delivery to suit different audiences.

Highly effective in working collaboratively with internal and external stakeholders.

Strong project management skills, underpinned by high levels of commercial and business acumen.

Outstanding communication and influencing abilities, with adaptable delivery based on audience needs.

Desirable Criteria

Strong relationship and stakeholder management skills, with the flexibility to adjust approach for the long-term benefit of the organisation.

Experience of, and ability to thrive in, high-pressure environments with conflicting demands, effectively managing workload and delivering results.

To apply for this role of Director of Membership, please send your CV

Closing date Monday 30th of June at 12.00pm

Due to the volume of applications, we are only able to contact successful applicants. Therefore, if you have not heard from us within 10 working days, please deem your application as unsuccessful on this occasion.

Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.